Some two years back newspapers of Bangladesh printed a UNB report (2
The report says Teletalk subscribers are now switching over to other mobile phone operators to get better services because of disruption in its network. During the survey, Teletalk subscribers said the standard of its service is below standard as its network coverage does not work well, particularly after midnight. In addition, the subscribers who took part in the survey alleged that the number of Teletalk customer centers is very few in number while it is hard to find out its recharging outlets.
“The 3G network coverage doesn’t exist in all areas as the network coverage functions well only inside the cities, but outside the cities and towns, there is no 3G coverage,” the report disclosed. As many as 720 Teletalk users at 27 places under 32
It also identified that Teletalk is lagging behind when it comes to rendering speedy services to its subscribers as only one out of three Teletalk users get
According to officials concerned, the 3G services are provided only to divisional cities and district towns on small scale due to poor allocation
The survey recommendations include: Extension of Teletalk network across the country with the extension of 3G network up to union and village levels, enhancing the number of Teletalk recharge points, spreading customer care services in all the
Teletalk users are switching over to other mobiles